Getting started
Add your team
Add responders, give them phone access, and understand who can do what.
WarnFire has two kinds of people, and keeping them separate is a safety feature:
- A responder is someone who can be paged when something breaks. Responders answer alerts — they don’t change settings.
- A console user is someone who can sign in to this website and change settings.
One person can be both, but adding someone as a responder never gives them access to your configuration.
Add a responder
- In the sidebar, open On-call → People.
- In the Add responder panel, enter their Name and Email.
- Press Add responder.
They now appear in the Responders list and can be placed on schedules and escalation policies.
Give a responder phone access
Responders use the WarnFire mobile app to get paged and respond. To sign in, each responder needs an access code — a personal key you create for them.
- On the People page, scroll to Responder access tokens.
- Find the responder and press Issue token.
- A code appears marked COPY NOW · SHOWN ONCE. Copy it and pass it to the responder privately (not in a group chat).
The responder enters this code in the mobile app — see Get the mobile app.
Good to know:
- Codes expire after 90 days by default. Issue a new one when that happens.
- Rotate replaces someone’s code (the old one stops working). Use it if a code may have leaked.
- Revoke cuts off access immediately — for example, when a phone is lost.
Group people into teams
A team is a named group with its own primary on-call schedule — for example Payments or Infrastructure. Teams are useful during an incident: you can invite “whoever is on call for Payments right now” without needing to know who that is.
Create one under On-call → Teams: give it a name, pick its members, and choose its primary on-call schedule.
Invite console users
To let a colleague help manage settings, a tenant owner can add them under Configuration → Access. Each console user gets a role:
| Role | What they can do |
|---|---|
| Tenant viewer | Look at everything, change nothing. |
| Tenant admin | Manage people, schedules, services, and integrations. |
| Tenant owner | Everything above, plus manage console users themselves. |
Pick the smallest role that fits. You can always upgrade someone later.