WWarnFireDocs

Incident response

Slack

Post incidents to your channels and let authorized responders acknowledge from Slack.

Connect Slack and every new incident lands in the right channel, with Acknowledge and Resolve buttons right in the message.

Setup lives under Integrations → Slack and is a three-step checklist. The page tracks your progress — “1 of 3 complete” — so you can’t miss a step.

Step 1 — Connect your workspace

Press Connect workspace. Slack asks you to approve WarnFire for your workspace; approve it and you’re returned to the console showing Workspace connected.

WarnFire asks Slack for only one permission: the ability to post messages.

Step 2 — Authorize responders

This step decides exactly who may press those Acknowledge and Resolve buttons. Being in your Slack workspace grants nothing by itself — each person must be explicitly linked.

  1. Press Link responder.
  2. Choose the WarnFire responder.
  3. Enter their Slack member ID. To find it: open the person’s Slack profile → More → Copy member ID. It looks like U012AB3CD.
  4. Press Save link.

Step 3 — Route services to channels

Tell WarnFire where each service’s incidents should be posted.

  1. Press Add route.
  2. Pick the Service and enter the Slack channel ID (open the channel’s details → About — the ID is at the bottom, like C012AB3CD).
  3. Press Save route.
  4. Invite the WarnFire app into that channel in Slack (type /invite @WarnFire) — Slack doesn’t let apps post to channels they haven’t joined.

Then send a test alert from Configuration → Services and watch it arrive.

Using the buttons

When an incident posts to Slack, any linked responder who is on that incident’s escalation plan can press Acknowledge (paging stops — you own it) or Resolve (the problem is fixed and the incident closes). Anyone else who presses a button gets a private “not authorized” note, and nothing changes.

Good to know

  • Slack is a convenience layer, never a dependency: if Slack has an outage, paging by push and text message continues completely unaffected.
  • Acknowledging in Slack is exactly as real as acknowledging in the app — it’s recorded on the timeline with your name.